General
1.1 All dogs will be subject to an initial assessment by Muddy Paws staff prior to using Muddy Paws Services. Muddy Paws Dog Services reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
1.2 The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Muddy Paws Dog Services or is using any other services provided by Muddy Paws, and agrees to indemnify Muddy Paws Dog Services in full against any liability arising from such harm or damage to third parties.
1.3 The Client agrees that, in admitting their dog, Muddy Paws has relied on the Client's representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour towards any person or any other dog.
1.4 The Client agrees to notify Muddy Paws Dog Services immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
1.5 The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day's service and will be paid in full by the client.
1.6 The Client agrees that by accepting Terms & Conditions will indemnify Muddy Paws Dog Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
1.7 All dogs attending Muddy Paws must be microchipped and the Owner must provide secure collars with appropriate tags.
1.8 The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Muddy Paws Dog Services without prior approval. All such media remain the property of Muddy Paws Dog Services.
1.9 The Owner must inform Muddy Paws of any changes to the information provided on the “Owner Registration Form”, including contact numbers, emergency contact details, pet’s care needs and any other relevant information.
1.10 All bookings must allow enough time before the start of the booking for a Meet & Greet and forms to be completed.
Health
2.1 Muddy Paws Dog Services reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete. All dogs must be fully vaccinated and on a regular flea and worm control regime.
2.2 The Owner must make Muddy Paws aware of any health conditions, medications, physical limitations, and allergies to ensure the safety and wellbeing of the dog at all times.
2.3 Muddy Paws Dog Services offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
2.4 The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Muddy Paws Dog Services, together with any associated costs e.g. call-out charges. The Client authorises the staff of Muddy Paws Dog Services to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client's usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Muddy Paws Dog Services may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
2.5 The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Muddy Paws Dog Services immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Infectious Skin Diseases and Intestinal Parasites. Muddy Paws Dog Services reserves the right to refuse admission until satisfied that the condition is resolved.
2.6 If the pet(s) accidently dies, becomes ill, injured or lost, pet owner wives and releases pet sitter from any claims arising from such an incident. If the pet(s) bites or injures pet sitter, any other human or animal, pet owner will be responsible for an resulting injury. In addition, pet owner shall hold harmless and indemnify pet sitter against any and all costs, expenses, loses, liabilities and claims arising out of or relating to any acts of the pet(s)except if arising out of the negligence or intentional misconduct on the part of the pet sitter.
2.7 The Owner must provide Muddy Paws with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Muddy Paws reserves the right to consult with a veterinary surgeon and make a decision which is in the best interests of the pet.
Dog Walking
3.1 All dogs on walks will be exercised on a lead unless otherwise specified in the Owner Registration Form. For group social sessions all dogs will be off lead in secured enclosed field. The dogs will me on lead on group sessions ONLY if I have to separate a dog from others which can be due to their aggressive or constant humping behavior or if a dogs needs a rest from playtime due to their health condition.
3.2 Dogs that need to wear a muzzle need to be fully muzzle trained and allow the Walker to put the muzzle on them as well as take it off after the walk. To ensure everyone’s safety, a reason for why the muzzle has to be worn needs to be provided.
3.3 Muddy Paws tries to select green and / or woody areas for walks and dogs may get muddy, wet or dirty (including rolling in fox poo etc). Staff will carry dog wipes for such occasions, the dogs will receive a quick wash with our camping shower in a van (only water) and dried with a towel. The staff will always remove dirty shoes etc. prior to entering homes. If wet or muddy dogs need to be put in a specific room or area after the walk, the Owner may specify with Muddy Paws in advance.
3.4 Muddy Paws will apply their best personal judgement in the event of extreme weather conditions (e.g. hot weather, thunderstorms, snow, heavy rain), or the dog becoming ill, injured, distressed, or refusing to walk, to take necessary action to ensure the safety of both dogs and Walker, which may include for example (but not limited to) cutting walks short or providing an alternative Pet Visit. The Owner will be notified of any changes.
3.5 If staff will arrive to collect a dog and the dog is visibly unwell and / or sick, or refuses the walk (e.g. due to rain), Muddy Paws reserves the right to cancel the dog walking services, giving the dog the chance for a toilet break in their garden and immediately notifying the Owner and will charge for a 30 Minute Pet Visit instead.
3.6 The Client agrees to ensure their dog has not eaten in the hour before pick up by Muddy Paws Dog Services to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
Pet Sitting
3.7 Muddy Paws will take necessary steps to ensure your home is safe and secure in your absence, however Muddy Paws cannot be held responsible for any burglaries or accidents / damage caused by your dogs / pets.
3.8 To ensure Privacy, any cameras inside the house will have to be turned off and / or covered while I’m staying at your property. Outside cameras are fine.
3.9 During pet sitting, I’ll be able to prepare food, use bathrooms, and / or using media. What is off-limits needs to be discussed in advance and needs to be reasonable to make sure I will have a reasonably comfortable stay for the entire duration of the service. It is expected that the home is in an adequate state, meaning it is reasonably clean and a bed with fresh sheets is available for me to sleep in if pet sitting booked for overnight.
3.10 Only short period pet sittings are available for booking - up to 5 hours in day time or overnight (evening - morning).
Pet Visits
3.11 Pet Visits include up to 2 visits per day, starting from 15 minutes up to 60 minutes each, to keep your pet company, feed them, and/or let them out for a potty break while you’re away.
3.12 Muddy Paws will follow instructions for administering medications as directed but cannot be held responsible for complications that arise as a result.
Payments/Cancellations
4.1 Payments have to be made at the end of each week.
4.2 Cancellations for dog walking, group social play, drop in visits and dog taxi services can be made 24 hours before appointment. Anything in shorter notice the owner will have to pay in full.
4.3 Muddy Paws reserves the right to suspend all services until payment has been made in full.
4.4 Muddy Paws Dog Services reserves the right to cancel services for or reject dogs or owners that do not comply with the Terms & Conditions, or that are deemed a danger to other pets or people.
4.5 Muddy Paws reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well to the me and / or, if applicable, other dogs, pets, or people.
4.6 Muddy Paws reserves the right to cancel any service on short notice in the event of, but not limited to, illness, accidents, extreme weather (e.g. heavy snow) and other unforeseen circumstances. In such an event, Muddy Paws will provide as much notice to the Owner as possible and services will not be charged for. It is recommended Owners have an emergency contact who may be able to walk / take care of their pets should Muddy Paws be unable to do so.
Liability & Indemnification
5.1 The Walker / Muddy Paws Dog Services accepts no liability for any breach of security or loss of or damage to the Owner’s property if any other person has access to the property during the term of this agreement.
5.2 The Owner shall be liable for all medical expenses and damages resulting from an injury to the Walker caused by the dog as well as damage to the Owner’s property.
5.3 The Owner will not blame and payback the Walker / Muddy Paws Dog Services against any and all costs, expenses, losses, liabilities and claims arising from said dogs behavior unless the dog Walker is negligent.
5.4 Muddy Paws is fully insured for the Services provided. A copy of the insurance policy will be provided upon request.
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